Michael Sulsona is a military veteran, who fought in the Vietnam War and lost both of his legs. For two years, he has been waiting for a replacement wheelchair, because his kept breaking. The U.S. Department of Veteran’s Affairs (VA) continuously denied his request for a new wheelchair.
While shopping at the home improvement store Lowe’s, Sulsona’s rickety old wheelchair fell apart again and seemed broken beyond repair. Without hesitation, three bosslike employees, David, Marcus and Souleyman were up to the task of repairing the deserving war veteran’s broken wheelchair.

Michael Sulsona left the Lowe’s store with a fixed wheelchair and wrote the following letter to a local newspaper about his uplifting experience at the home improvement store:
‘In 1971, I stepped on a land mine in Vietnam and lost both legs above the knee.
For the past two years, I have been waiting to receive a new wheelchair from the Veterans Administration. In addition, I have been told that I am not entitled to a spare wheelchair.
On the evening of July 7, my wheelchair fell apart again, while shopping at Lowe’s Home Improvement Center in on Forest Avenue in Mariners Harbor.
Three employees, David, Marcus and Souleyman jumped to my assistance immediately. They placed me in another chair while they went to work. They took the wheelchair apart and replaced the broken parts and told me, “We’re going to make this chair like new.”
I left 45 minutes after closing hours in my wheelchair that was like new.
I kept thanking them and all they could say was, “It was our honor.”
The actions of these three employees at Lowe’s showed me there are some who still believe in stepping to the plate.
They didn’t ask any questions, didn’t feel the need to fill out any forms or make phone calls. Someone needed help and they felt privileged to be given the opportunity.’
After Sulsona’s amazing story hit the news, a VA spokesperson said he had finally received a new chair and that the VA will service his chair when he needs it. To quote the spokesperson, “We were very sorry to hear about the reported circumstances surrounding Mr. Sulsona’s request for a new wheelchair. We quickly investigated and can report the Veteran’s new custom wheelchair was delivered to him today and it along with his back up will be serviced by the VA as needed.
Too many Veterans wait too long to receive their care and benefits, and this has never been acceptable. Providing Veterans like Mr. Sulsona the quality care and benefits they have earned through their service is our most important mission at the Department of Veterans Affairs.”
Hopefully they keep their promise, so this brave war veteran who put everything on the line for his country gets the treatment he deserves.
Lowe’s manager Chris DiMaria, at the store where Sulsona’s wheelchair was fixed, said he was extremely proud of his employees, “Whether a customer needs assistance repairing their home or a wheelchair, our employees are ready to spring into action to help. Marcus, David and Souleymane are a perfect example of the culture we embody here at Lowe’s, and I could not be more proud of my team or our company.”
We think they’re awesome! Keep being bosses, Marcus, David and Souleymane!